Your licence key is OEM and bound to the motherboard, should you wish to install your own version of Windows just click “I do not have a key” and it will automatically pull our licence through.

This is a common question due to the way Windows and other pieces of software report CPU speed. Windows always shows the CPU’s standard speed, rather than the boost speed. The speeds reported here are not the same as the speed your CPU can achieve.

Firstly, we would like to apologise if your system isn’t working as, it should, all our systems undergo an intensive 24 hour burn in test alongside quality control. However, from time to time components can fail, even if your system is no longer within warranty, please do contact our support team via the live chat and we will help you.

Do not worry, we provide lifetime support, we can talk you through the process of upgrading your system and what options are available to you, should you be unsure how to perform the upgrades yourself, we are more than happy for you to send the system in to us, we can perform the necessary upgrades and test the unit for you to make sure everything is running as it should before sending it back to you.

No problem! We provide this service, simply send your unit in to us, we will clean the computer for you, perform some general maintenance, make sure everything is up to date and running as it should be, where necessary if temperatures are higher than before we will also re-apply thermal compounds. It will be good as new in no time at all! We will only charge £49.99 and return shipping.

Your warranty is digital and is stored on our system along with your order details, no physical card is required for you to sign and return or activate as we feel that to be unnecessary!

Run network commands

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

1. In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administrator > Yes.
2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
   • Type netsh winsock reset and select Enter.
   • Type netsh int ip reset and select Enter.
   • Type ipconfig /release and select Enter.
   • Type ipconfig /renew and select Enter.
   • Type ipconfig /flushdns and select Enter.

Uninstall the network adapter driver and restart

If the previous steps didn’t work, try to uninstall the network adapter driver, and then restart your computer. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update.

Before uninstalling, make sure you have drivers available as a backup. Visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can’t connect to the internet, you’ll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.

1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2. Expand Network adapters, and locate the network adapter for your device.
3. Select the network adapter, and then select Uninstall device > the Delete the driver software for this device check box > Uninstall.
4. After uninstalling the driver, select the Start  button > Power  > Restart.

   After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn’t automatically install a driver, try to install the backup driver you saved before uninstalling.